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Insight Reach

Website Intelligence

The Arquila Reach team extends your website by creating dynamic and powerful tools that your customers and target audience benefit from. Website tools such as allowing your customers to view their invoices and statements online, update their profile information and even place orders or schedule visits. Why have customers simply read about your business online? Give them the tools to be able to lodge their interest in your products.

With Insight reach you connect directly to your target audience and capitalize on their visit. Websites are no longer a simple company brochure online! Your customers demand more.

Help Desk

Having your help desk online increases your service levels and productivity. Customers can lodge, update and view their support transactions through your website. Freeing up the administration of dealing with the capturing of requests and updating of customers allows your support staff to focus on bringing the best level of service possible.

Comprehensive reports show you everything you need to know about where your service is needing attention and which areas are excelling.

Mobile Applications

With the ever growing mobile and tablet market there is more reason to provide your customers and target audience access to your business and product offering through these technologies. Our reach team can help you design and deliver world class mobile and tablet applications.

With the backup of our Insight Core platform, your applications can integrate directly to your back office ensuring that you have the most efficient and powerful product available.

Automatic Communication

Have your systems work for you. Sending automatic communication throughout your business process to your customers increases your service levels while reducing your operational overhead.

Automated communication can be SMS, E-Mail and Feed Updates.

Social Media

Communication is the most important part of your customer interaction. With Insight Reach you can embrace social media and communication tools like twitter. We build integrations between blogs, social media and news feeds so your message is captured once and automatically distributed.